The History of Tech Support

For my first posting, I am choosing a humorous look at the history of tech support. Having a good sense of humor makes survival in a field undergoing volatile changes much more pleasant. The following YouTube video is a good reminder that, in some ways, the more things change, the more they stay the same.



Click here to view Medieval Help Desk

I think most theological librarians are conservative by nature, regardless of the bent of their theology. We have a past that we treasure, that we think is worth the sweat of our brows and the years of our lives to preserve, and yet new technologies are forcing us to reconsider the fundamental definitions of what constitutes a work, to ask how to recognize God's word in a post-literate era. We fear, among all the transitions, to have some of our text disappear.