Tuesday, September 25, 2007

LibQUAL+ and Library Assessment

Back in May, I had posted about library assessment. As we near our 10-year accreditation visit this November, library assessment continues to be very much on my mind.

Yesterday, at The Ubiquitous Librarian, Brian Mathews reported on some interesting work that he is doing with ARL's LibQUAL+ service quality measurement tool. At a cost of $2,250, LibQUAL+ may be out of reach for smaller libraries like mine, but the kinds of results that it is yielding look very interesting. In the ongoing quest to start measuring how well our library is doing rather than what our library is doing, this kind of tool looks promising.

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